Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

During peak periods, promotions, or unforeseen circumstances, processing times may be slightly delayed.

Shipping Rates & Delivery Time

Shipping fees are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Malaysia (West): 2–3 business days
Malaysia (East): 5–14 business days

Please note that delivery times are estimates and may vary due to courier delays, customs processing, or external factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your parcel directly through the courier’s website.

Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us. We will assist in liaising with the courier, but we are not liable for delays caused by shipping carriers.